FAQs

Q

Do I need to bring anything with me when I pick up my In Store order?

A

For your protection, only you or someone authorized by you may pick up your merchandise. You, or the authorized person, must bring a copy of the confirmation e-mail you received from Bruttles. Upon arrival at either the Downtown Spokane Candy Shoppe, Valley Candy Shoppe, or CDA Shoppe, you will be asked for the following:

1. A copy of your confirmation e-mail from Bruttles (or your order number)
2. Again for your protection, a Bruttles customer service representative will have you sign for your merchandise.

Q

How soon can I pick up my candy after ordering it?

A

After submitting your order, you will first receive two e-mails from Bruttles.com: one confirming that the order was placed and one confirming that your payment was processed successfully. You will then receive a confirmation e-mail from Bruttles that the item is ready for pickup. Please wait until receiving the Bruttles's confirmation e-mail before going to the store.

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